Super Resort System

He Xiaoxiao and the others were divided into several groups and followed different service staff to learn and understand the hotel's services, while Li Yang followed Annie all the way and inspected one room after another.

The behavior of some service staff who cleaned the room aroused Li Yang's curiosity. When cleaning the room, they would almost carefully look at the corners of the sofa and mattress, as well as every bag left by the guests.

In addition to the outer packaging bags and shopping bags of some high-end products, even the trash cans are not spared, or even.

"What are they doing?" Li Yang asked curiously.

"Look for any items left by customers!" Annie said, "Our customers often leave cash or valuables in safes or shopping bags.

One time our service staff found $5,000 in cash left by a guest in a paper bag in a trash can.

It's our job to help our guests get back their lost finances! " Anne said with a smile.

Li Yang suddenly realized that many hotels have this kind of situation. After all, there are all kinds of rich people in this world, and there are always some careless guests who will leave some belongings in their rooms.

"After our service staff discovered the cash, will there be a phenomenon of private possession?" Li Yang asked carefully after leaving the room.

"No, at least not our service staff, in fact, we have very severe penalties for this kind of behavior, and it's illegal, and we also have a policy that every time a customer drops their belongings, we will contact the customer with Contact, if it is an item that can be mailed, we will help the customer to mail it, but if it is cash or some special items, we can only ask the customer to retrieve it within a limited time.

But most of the time the property left by the guest is not particularly important to them, such as some cash, so they will simply give up to get it back, and the cash will go to the employee who found it.

We also have an implementation standard here. Generally, according to the amount of cash, we will agree with the customer for a time period, such as one month or one year. If the property is overdue, these properties will also be owned by the employee who found him!

We once had an employee who got $2,000 in cash left by a guest!

So there is no need for our employees to risk their possessions, because honesty tends to reward them more! ' said Annie.

Li Yang nodded, this is very good, it can not only encourage employees to help customers find lost items and restore losses, but also allow honest employees to get some windfall money reasonably and legally.

This is better than most hotels, who always take the windfalls discovered by honest employees as their own, so that some honest employees don't get the rewards they deserve, but some dishonest people rely on luck. And get a windfall.

And this phenomenon will inevitably lead to an imbalance in the mentality of some people, leading to the phenomenon that good people are not rewarded, and then a vicious circle occurs.

In the evening, Li Yang traveled to Paris alone at night. As one of the five major international cities in the world, the capital of fashion and art, the night in Paris is intoxicating. Stylish vibe.

On the Champs Elysees, there are bright lights and tourists, but not all tourists are on the street. The French are very romantic, so they don’t go home directly after get off work. They like to find a place to eat, drink, or accompany them. Families go shopping and travel at night, so many locals can be seen on the street.

There are many exquisite shops on the Champs-Elysees, with young men and women going in and out, and street performers can be seen everywhere, and they have become another sight in Paris at night.

Li Yang was tired from walking, so he sat on a bench by the street and watched the passers-by. By chance, he thought of a person—He Qianyu.

I remember that she came here to study. Li Yang originally planned to invite her to have a meal with her tomorrow. Anyway, He Qianyu can be regarded as one of his friends, but thinking about He Qianyu's kiss at the beginning, Li Yang again Hesitated.

He knew exactly what He Qianyu was thinking, and he was even upset by that kiss for a long time. Although Li Yang felt that it had been so long, He Qianyu was probably relieved and even forgot about him. He just wanted to treat He Qianyu as a friend.

But Li Yang always felt that it was better not to touch the uncertain factor in each other's heart for a while.

Wandering quietly on the banks of the Seine River, Li Yang saw a very good bar, so he went in and ordered some drinks, while enjoying the song performance of the bar and the quietly flowing Seine River.

When Li Yang returned to the hotel, it was very late. Li Yang saw several staff members dismantling the multi-million dollar chandelier in the lobby.

According to the waiter's words, they have to clean this ceiling, and that is a very huge project, and it is also a work that they have to complete every week.

They need to disassemble the chandelier's components one by one, wipe them spotless, and put them back together again, which takes about a dozen people working for hours to complete.

And this work must be completed before the sun rises tomorrow, and the quality and quantity must be guaranteed without any mistakes.

At night, the George V Hotel is not as lively as the street outside, but it is extraordinarily quiet.

After Li Yang returned to the royal suite where he lived, he simply took a bath, and then came to the terrace, quietly overlooking the brightly lit, bustling and bustling night scene of Paris.

Not far away, the Eiffel Tower outlined by the light is like a glow stick that God has fallen into the world, standing quietly between the heavens and the earth, and like a lighthouse, always guiding this prosperous city and will not get lost.

The winding Seine River on the side reflects the glitz of light and shadow at night and flows to the end of the years.

Day by day, Rolls-Royce, who was in charge of picking up the hotel, sent guests one after another. Some of them were business leaders, some of them were elites in the art world, some were famous nobles, and some were high-ranking politicians.

Most of them are repeat customers and are the hotel's most loyal customers, and all repeat guests of the George V Hotel have a detailed guest profile listing every single preference they have, from the composition of the bed and the type of pillows, to The placement of the furniture doesn't matter.

The purpose is to make every customer feel at home when they visit again, so that he can have the most comfortable experience here.

Every employee, from the room manager to the cleaning staff, is doing the same thing, that is, to seriously study the preferences of each guest, think about what the customer thinks, and present them with a perfect experience.

Maybe many customers don't know why they fell in love with this place once they came here, and they don't know why they feel so cordial every time they come back.

But these are the results of the joint efforts of all the staff of the George V Hotel from top to bottom, and it is also the reason why George V has stood on the Champs Elysees for nearly a hundred years.

For example, a middle-aged lady who just stayed in the hotel's Royal Suite yesterday, she is a very famous fashion designer in the world. She comes to Paris once a year, and every time she chooses to stay at the George V Hotel, there is no other choice.

The reason is very unexpected to Li Yang, because she always brings her dog. It is said that when she goes to other hotels, her dog always feels uneasy and flustered.

Only when I come to the George V Hotel will I be very relaxed and happy, as if I am in my own home, even from the security guard at the entrance of the hotel to the reception in the lobby, to the room service staff and restaurant service staff, almost all of them know the dog. .

There are also dog kennels and toys for dogs in the hotel. Every time the dogs leave, they will be stored in the warehouse. When they come again, the service staff will not only decorate the room in a way that the dogs are most familiar with, but also put Put on his favorite kennel and toys.

It can be said that the service of the George V Hotel will not spare even a dog.

...

n.

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